DECEMBER 28TH 2021
Due to the current poor weather conditions and not having absolute clarity on the border rules our business has dropped again to the 2-10 customers a day. I would think that if you come down for goods and services on the approved list and swing by to get your packages you would be good. However, I don't want anyone to get in trouble and end up having to take the test for coming to get their packages. Hopefully we can get some more clarity in the next couple of weeks.
The prior statements about pricing are still in effect and you will all be receiving an email in the next week or so with more clarity. From now on we will continue being open M-F, however we will only be open from 9-3. The 24 hour lockers are still available and will need to be requested by 2pm the day of to ensure they go out that night.
Once the weather gets better, we have a better understanding of the testing rules and we see more of your wonderful smiling faces we will revisit the hours.
Hagen's of Blaine Inc.
HELLO MY FRIENDS.
Unfortunately we are we are back to the PCR test requirement.
Hopefully not for long.
If you need to cross and are looking for a place for testing my understanding is that there are a couple of options in Bellingham.
Arcpoint Labs and Testdirectly.com. Again, they are costly but are options if you really need to cross. Prior to making an appointment please call them.
Another option we have is a company we work with called Shippsy. We are no longer forwarding, however Shippsy can pick up from us, take it to a warehouse across the border and hold it for pick up. They typically cost less than the other couriers. If you do sign up with Shippsy once you have you need to contact us so we can transfer your items into their account. Two other couriers we see regularly are IPS and Edge Logistics.
Hoping this gets straightened out sooner than later. For the time being we will continue with M-F 9-5:30 hours. Please check our updates regularly. Depending on how long this continues we may need to once again shorten our hours. If you do come down please look at the website prior to see if there are any changes.
Thank you and hope to see you again soon.
December 8th 2021
Hello all! It's been great seeing you. We are looking forward to seeing many, many more of you. There are a few new things for you to be aware of.
We are still going to be open M-F 9-5:30. We have not been getting a large rush of customers, which makes me uncomfortable hiring a bunch of people. Having to lay people off really stinks and I would like to avoid doing so. So, due to our current staffing levels we will continue with our current hours for now.
If you cannot make it down during business hours don't forget the lockers. Unfortunately, this last weekend we experienced running out of lockers for the first time. You would be notified if we are unable to fill your locker request. We have a lot of lockers; however, a lot of people have been requesting for the weekends. During the week only around 5-10 people have been requesting lockers and we have over a hundred lockers available. If you can, I would recommend reserving a locker for pick up during the week. Please note: our lockers are filled in the order they are requested. Locker requests may be made a week in advance.
Currently our holiday hours will be December 24th and December 31 9am-3pm. This could change. However, the change would be adding more hours not taking any away.
Keep coming down. It's great to have you back..................................................
December 1st, 2021
Hooray, the time is here. We look forward to seeing all of you. If you have not yet, please read the information below. We also wanted to remind customers about the lockers. Currently 1-20 packages is only $1.00 extra. If you cannot make it down during our business hours you can request the lockers. You need to request via your account by 4pm that day to ensure that they are put out that night. If requested after 4pm it will automatically go out the next business day. We have a lot of lockers, however if you try to reserve a locker that day prior to 4pm and it won't let you, it's because we no longer have any lockers available for that night. Please do not make the trip until you receive an email, or mailbox customers receive a verification phone call.
Thank you, and can't wait to see you!
November 4th, 2021
We are excited to finally be able to welcome you all back after this prolonged border closure.
We just want to go over a few things prior to Nov 8th’s opening.
First and foremost, we want to thank you for your patience, flexibility, and support during this time, as it has been challenging time for us all.
Our hours will be limited due to staffing and capacity limits.
We will be open M-F, 9-5:30 to begin with. Our hope is in the coming months to possibly add limited Saturday hours. If you are unable to come during regular business hours, you are welcome to use our overnight locker service which is done through your account. Cut off time for locker requests will be 4pm during the weekdays. Requests for the weekend must be done by 4pm the Friday before. Make sure when requesting overnight lockers, that you have enough credits on your account to pay for locker fee, package pick up fees, and storage fees. Otherwise, we will be unable to fulfill your request.
Once the border opens, we will no longer offer a package forwarding service to Canada, however there are some great courier options that you can still look into.
When arriving to pick up parcels, be prepared to pay for all of your packages, any storage fees, and the annual fee or annual fees, if you have not previously done so. The annual fee is now required unless you rent a separate storage locker or a private mailbox. We will need you to try and take everything you have here. Please be aware that packages you are unable to take with you will be charged storage of $1 per package per month through the end of this year. Our standard storage fees will begin Jan. 1, 2022. This is $0.50 per package per day after 45 days for items less than 45# and $1 per package per day for items 45# to 150# that come on a standard carrier. Freight shipments are charged $1 per pallet per day after 7 days. Oversized pallets are $2 per pallet per day after 7 days.
Starting Feb 1, 2022 our prices will be changing; we have been in business since 1977 and our fees have remained the same since. We originally charged $1.50 per package and $1.00 for notification; basically $2.50 per package. Other than the addition of the annual fee of $12.00 we are charging the same as we were 44 years ago. Due to cost increases for everything from wages, garbage, supplies, rent, etc., starting February 1st 2022 basic package fees will be going from $2.50 per package to $3.00. More details on all of our price changes will be posted to the website in the coming months.
We will do our best to answer phone calls and emails but this will depend on staffing and timing. Processing of incoming packages may be delayed as well. Please be patient with us.
If you are one of our mailbox customers, please try and remember your keys to access your mailbox. It will save us all time.
Thank you for your business and we look forward to seeing you soon.
June 30, 2021
Hagen's of Blaine will be closed July 5th in observance of Independence day.
Happy Canada day to our friends up north!
We really miss you!
Hello ATBM customers. Welcome to Hagen's of Blaine Inc. If you need to contact us please feel free to call or email us through the "contact us" link on our website. We are looking forward to the border opening as we know you are. We don't know when that will be, but we are hoping soon.
When you get a chance, please look over the website. We are very similar in pricing and services but there are a few differences. In regards to the prepaid cards, they will be honored until 1/1/22. So once the border opens up be sure to use them promptly. The hope is to see your happy smiling faces sooner than later.
Due to the border closure we have not been charging storage on standard packages, however if a customer has a package with us they are required to pay the annual fee. This fee can be paid ahead of time through your account.
You will be getting emails from noreply@hagensofblaine. They are not junk, please accept them. These are emails showing packages have been logged into our system, overnight locker information, welcome emails, etc. We are relogging all packages from ATBM into our system. This could take a couple of weeks. You will be assigned a number with Hagen's. If possible, this will be the same number you've been using at ATBM. If it is not the same please make note of your the new customer ID in the email you receive from us. Once you have been assigned a number you can go to the contact us heading on the top of the page and hit the "Click here to sign in" button. The first time signing in you will need to reset your password. By doing this you can see what packages you have here, pay for your annual fee, or load prepaid credits on your account which can be used in store or for the 24 hour locker service.
Once the border is open please check our website or our Facebook page for any possible changes in business hours.
Hagen's of Blaine Inc.
February 22, 2021
We still are not charging storage due to the border closure.
To help us to be able to keep this from happening, we need help on a few things.
If you have packages here or receive packages during the closure, we ask that you keep the annual fee up to date. If you have 4 or more packages here, we would like you to buy prepaid credits. This helps us stay solvent, and makes for a more hands free transaction when the border opens and picking up resumes.
The annual fee notice is automatic. If you receive this and do not have or are not going to receive packages until the border reopens just ignore it and pay the annual fee once you start using us again.
August 10, 2020
As things are ever changing, at this time we are requiring customers who currently have packages here that we are holding (as of now w/o storage fees) that at minimum pay the annual fee.
This will help us to keep the doors open during this time, continue to receive packages, and giving you the option of us forwarding or you having a courier to pick up for you.
As Of August 10th we will need to start charging storage on pallets. As of now this is pallets only. The fee is $1 per day per pallet after 7 days, oversized and double pallets are $2 per day. Any pallets that have been here over 7 days will start accruing storage fees on August 10th.
Please update the Annual fee if you currently have packages here, as well as load prepaid credits on to your account if you have 4 or more parcels with us. Our hope I that by doing this we can avoid having to charge storage fees on regular packages. This will help our business stay solvent during this prolonged border closure, and make it a more hands free pick up for you when the border does open.
Lastly, if you are able to cross the border please keep in mind that masks are required in all businesses in the State of Washington, as well as 6 feet social distancing.
Thank you and stay safe,
Hagen’s of Blaine Inc.
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